Privacy policy.

Retreat Pools Pty Ltd (ABN 63 158 274 019) designs and builds custom concrete pools from our studio at Tallebudgera Creek Road, Burleigh Heads QLD 4220. In this policy, “we”, “us” and “our” refer to Retreat Pools Pty Ltd.

This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It covers our website, our studio and every site we work on. We follow these principles whether or not the Act strictly applies to a business of our size.

We collect only what we need for the work. Most of it comes directly from you: when you send an enquiry, call the studio, meet us on site or sign a contract. Sometimes it comes from people acting for you, such as your architect, builder or certifier, or from public records such as property and planning data.

We do not ask for sensitive information, such as health details, and we do not store card numbers. You can browse the site and ask general questions without telling us who you are, but we need your name and contact details to visit your site or prepare a price.

We use your information to reply to your enquiry, visit and survey your site, design and price your pool, prepare contracts and approvals, build the pool, hand it over and come back for the twelve-month visit. We also use it to meet our legal obligations, including building, insurance and tax records, and to handle warranty claims for the life of the pool.

We look at website data in aggregate to understand which pages are useful. We do not sell personal information, and we will not use it for a purpose you would not reasonably expect without asking you first.

We share information only with the people who need it to design, approve, insure or build your pool.

Some of those cloud providers store data on servers outside Australia, including in the United States. Before we use a provider, we take reasonable steps to make sure it handles personal information in a way that is consistent with the Australian Privacy Principles.

We keep records in secure cloud systems with individual logins and two-factor authentication, and paper plans in a locked studio. Only the people working on your project can open your file.

We keep project records for at least seven years, and longer where they relate to the structural warranty. When we no longer need information, we destroy it or remove anything that identifies you. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.

Our website uses a small number of cookies. Essential cookies make forms and pages work. Analytics cookies, through Google Analytics, tell us which pages are read and how visitors find us; they do not identify you by name. Embedded maps may also set cookies controlled by Google.

You can block or delete cookies in your browser settings. The site will still work, although a form may ask you to fill it in again.

We send marketing email only when you ask for it, for example when you request the pool cost guide or subscribe to Journal notes. Every email has an unsubscribe link, and we act on it within five business days, as the Spam Act 2003 (Cth) requires.

We do not buy mailing lists, and we never pass your details to anyone else for their marketing.

You can ask to see the personal information we hold about you at any time. Email or write to us and we will respond within 30 days. Asking costs nothing; if a request takes significant time to gather, we may charge a reasonable fee and will tell you first.

If something we hold is wrong, out of date or incomplete, tell us and we will correct it. If we refuse a request, which the Privacy Act allows in limited cases, we will explain why in writing and tell you how to complain.

If you think we have mishandled your personal information, write to our Privacy Officer using the details below. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Questions, requests and complaints about privacy go to our Privacy Officer.

We review this policy every year and whenever our practices change. The date at the top of the page shows when it was last updated, and the current version always lives here.